Privacy Policy
This Privacy Policy outlines how we collect, use, and protect your information to ensure compliance with legal standards and safeguard your information when you use our hospital and clinic management software. By accessing or using our services, you agree to the practices described below.
Information we collect and how we use it
Information you provide
When you sign up for a Medycn account, we may ask for personal and professional details (such as your name, email, phone number, and practice details). This information is used to provide you with a better experience, customize features, and ensure smooth delivery of services. In some cases, certain information (such as your practice details) may be visible to your patients. You will always have the option to control or disable such sharing.
Cookies
We may use cookies to enhance your experience such as storing user preferences and improving system performance. You can manage or disable cookies through your browser settings, though some features of Medycn may not work properly without them.
Log Information
When you access Medycn via a browser or app, our servers automatically record certain details. This may include your IP address, browser type, language, access times, and interactions with our platform. These logs help us maintain security and improve service performance.
User Communications
If you contact us by email, chat, or through support tickets, we may retain those communications to process your request and improve our support services. For SMS-enabled services, we may also collect details such as phone numbers, carrier information, message content, and timestamps.
How we use information
We use collected data to:
- Deliver, maintain, and improve Medycn services
- Enhance security and protect against fraud or unauthorized access
- Develop new features to support clinics and hospitals
- Communicate with you about updates, new features, or support matters
Medycn does not sell, rent, or share your personal information or patient data with external companies or individuals, except as required by law or with your explicit permission.
If we intend to use your information in a way that differs from its original purpose, we will request your consent first.
Information Sharing
Medycn does not sell, rent, or share your personal information or patient data with external companies or individuals, except as required by law or with your explicit permission.
Information Security
We take strong measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure infrastructure and encryption standards
- Internal reviews of data handling and storage practices
- Strict access control for Medycn employees, contractors, and agents who need information to support you
All personnel with access to your data are bound by confidentiality obligations and face disciplinary or legal consequences for violations.
Accessing and updating your information
You may access, correct, or request deletion of your personal data at any time (subject to legal and business requirements). To protect user privacy, we may ask for verification before processing such requests.
Please note that deleted information may persist for a limited time in backup systems before being permanently removed.
Please note that deleted information may persist for a limited time in backup systems before being permanently removed.
Changes to This Policy
This Privacy Policy may be updated from time to time. We will not reduce your rights without your explicit consent. If significant changes are made, we will notify you via email or a prominent notice on our website. Previous versions will remain available for review.